View the course details then Register online

[Register for this course] [back]

.Course title: Effective Communication & Management Skills in a Multicultural Work environment

Theme: 'Learning The Skills And Techniques Of How To Be A Much Better ‘People Person’ in multicultural workplace situations]

Duration : 2 days

Target group

Ideal for Supervisors, Line managers and professionals

About the program

Research has shown that Managers spend on average over 75% of their time in one-to-one verbal communication i.e. face-to-face, or on the telephone. Therefore effective interpersonal and organizational communication skills are essential tools for today’s modern manager. Most dissatisfied employees will blame poor motivation and poor communication as two of the major areas, which affect them in a very negative way in the workplace. Further, in multi-cultural work environments, which are  culturally sensitive, this area of training is  essential for successful management. Ideally, many organizations are realizing that 'people are their greatest asset'. Effective communication and Management by people from different cultures and backgrounds is vital for success in today’s competitive global business environment.

Course Objectives
After the training the Participants will have

• Understood the role of effective interpersonal communication skills in the workplace
• Realized how  our cultural backgrounds  impact on interpersonal and organizational communication
• Been able to identify  the barriers to communication and how to eliminate them
• Acquired  clear and practical guidelines for effective communication  process
• Become aware of the impact of  organizations structures on  effective communication
• Learnt the fundamentals of organizational Behavior and their impact on communication
• Understood how to minimize interpersonal and organizational conflicts through effective communication
• Appreciated the different types of communication as well as effective feedback mechanism
• Been able to demonstrate how culture impacts on diverse  Management/leadership models in multicultural/multiethnic organizations
• Understood different behavioural styles and learnt how to moderate behaviour for achievement of best results

[Register for this course] [back]

.

 Welcome

Team work  

 Sharing Knowledge